cbot neptune with cross that use suffix

xtradeitalia

Hi dear, why doesn't work cbot neptune with cross that use suffix on their cross like EURUSD.p, or is it ctrader doesn't work on multiple account with same cbot? This is a BIG problem for me. Thanks a lot f you have the solution for me..

Sophia

Hi, can you tell me your broker?

xtradeitalia

Blue Chip Broker

Sophia

Can you provide more information why it does not work. Please share the cBot log from cTrader Algo.

xtradeitalia

I can share the screen with the error message it show me when I try to put on the cBot.
Thank you for your kind replay.

Mike

This is not an error message; it's a warning indicating that the symbol you are using does not match EURUSD as your broker has a suffix. The cBot will still function without issues, and you can disable this warning. The warning is provided below for your translation.

This trading system has been built to work with EURUSD only, feel free to use it on other symbols. If you use a different currency symbol, you will need to find suitable optimized settings. To remove this message set the 'Disable Warning' parameter to NO.

To test if is working ok, just run a backtest, if you see trades in your history, everything is ok.

xtradeitalia

Thanks Mike for your reply, but my initial question was more about the cBot not staying connected and active with the pair I want to activate for that account, especially while the cBot is running on another account it's associated with. I also have a VPS on which the bot is running quite well on a demo-tester account. However, it won't let me backtest, as you suggested, because it can't find the pair's data, as you can see from the screenshot belove. Could it be that this broker doesn't have historical data?
I'm quite good with software and technology, but with Ctrader, I have a hard time understanding what happens if I do or don't do a certain thing, and I'm left feeling helpless, unable to understand the real reason why it's not working. I've now tried reactivating the bot on this pair and will test if it works and stays connected on the account have pairs with suffix. I'll let you know. Thanks for your support.

Mike

Can you edit your post and write in English? This is an English-only support site.

Also, translate the message you see into English.

xtradeitalia

Sorry, yes of corse.
Thanks Mike for your reply, but my initial question was more about the cBot not staying connected and active with the pair I want to activate for that account, especially while the cBot is running on another account it's associated with. I also have a VPS on which the bot is running quite well on a demo-tester account. However, it won't let me backtest, as you suggested, because it can't find the pair's data, as you can see from the screenshot above. Could it be that this broker doesn't have historical data?
I'm quite good with software and technology, but with Ctrader, I have a hard time understanding what happens if I do or don't do a certain thing, and I'm left feeling helpless, unable to understand the real reason why it's not working. I've now tried reactivating the bot on this pair and will test if it works and stays connected on the account have pairs with suffix. I'll let you know. Thanks for your support.

Mike

Thank you for the detailed feedback.

From what you've described, it appears that the issue is not with the cBot itself but instead with the platform's access to the symbol data, likely due to your broker using non-standard symbol names (such as suffixes or prefixes on currency pairs). This would explain both the disconnection issue and the error during backtesting where the symbol cannot be found.

Unfortunately, this is something outside our control and is tied to how your broker has configured symbol availability within cTrader. I recommend reaching out directly to your broker or Spotware (the developers of cTrader) to confirm the correct symbol names and ensure historical data is available for those symbols.

That said, it's good to hear that you're testing the bot again on the account with the correct symbol configuration. Please keep me posted on how that works out, I'm happy to assist further if needed.

Best regards,
Mike

xtradeitalia

Thank you Mike,
Was like supposed that the problem doesn't instead cBot itself but with the broker and the platform's and their symbol data access.
Infact with Spotware Demo account the cBot testing goes regulary and all trades seems funtionally correct.
Ok, I'll keep you posted on how that working out. And if I able to resolve the problem with the broker, so I can use the cBot Neptune with my challenge 100k.
Thanks a lot.
Angel

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