Ctrader Smart Grid System registration issue

MrNJW

Good morning all.

I downloaded and installed the latest version of the Ctrader Smart Grid System, I then registered the product on the website when I started the first instance and everything works fine. But when I try to run a second instance the bot wants me to register again, even though the license was validated. And then when I stop the first instance and try to run it again it wants me to register the product again.

Mike

Hi, Nanno,

Do you see the same welcome panel as below? Does it say cTrader Smart Grid System

If it does, can you share a video recording?

Can you also share your cBot log?

MrNJW

Good morning Mike, it says "cTrader Smart Grid Template". Is that something completely different?

MrNJW

Here's the log btw;

Sophia

Morning Nanno,

You need to download the latest version from your account downloads; it should match the image Mike provided. Save your settings and remove the current version, install the new version, and it should work.

The product name was updated recently; this does not usually happen, and you should not experience any further issues with this product.

MrNJW

Good evening Sophia,

I did as you told me and everything works fine again.

Thank you for your assistance!

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